Overcoming Legacy System Inertia: Orchestrate, Augment, Rightsize

Procurement leaders know legacy technology can slow transformation, but replacing an entire source-to-pay stack can introduce years of disruption, cost, and complexity. A more practical path is emerging: use orchestration to modernize the experience, automate high-value work, and introduce agentic AI while continuing to get value from the systems already in place.

In this on-demand Art of Procurement webinar, Patrick Reymann, Research Director at IDC; Rick Raker, Director of Procurement at Pfizer; and Matt Kapadia, Vice President of Enterprise Solutions at ORO Labs, explore how enterprises can overcome legacy-system inertia without ripping and replacing their technology stack.

Hear how Pfizer used ORO to automate a repeatable 17-step requisition review process and move from proof of concept to global implementation in just six weeks—scaling across 78 markets and approximately 250,000 transactions annually.

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“I’m not ripping out what I’ve already done. I’m actually just making it easier for both sides on visibility, entry, and even approvals.” — Rick Raker, Director of Procurement, Pfizer

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Watch the webinar to learn how to:

- Create a unified front door that shields employees and suppliers from underlying complexity

- Complement existing enterprise systems while improving visibility, control, and user experience

- Identify high-value processes that can be automated and scaled quickly

- Establish the governance and human oversight needed to deploy agentic AI responsibly

- Turn early implementation wins into a broader roadmap for procurement transformation