From Complexity to Clarity: Real-World Procurement Transformation Success

See how Bristol Myers Squibb transformed procurement into a strategic advantage by simplifying complexity, improving user experience, and accelerating business outcomes.

Featuring:

• Paula Glickenhaus, Chief Procurement Officer, Bristol Myers Squibb
• Joël Collin-Demers, Consulting Principal, Pure Procurement
• Emily Rakowski, Chief Marketing Officer, ORO Labs

Overview

Procurement teams are under increasing pressure to move faster, support business growth, and deliver measurable value without adding complexity.

In this Procurement Leaders webinar, Paula Glickenhaus, Chief Procurement Officer at Bristol Myers Squibb (BMS), shares the real-world transformation journey that helped reposition procurement as a strategic enabler across one of the world's leading biopharmaceutical companies.

Joined by Consulting Principal Joël Collin-Demers from Pure Procurement and ORO Labs CMO Emily Rakowski, the discussion explores how BMS simplified fragmented processes, improved user experiences, and created a more agile procurement organization without replacing existing systems.

Watch the session to learn how leading enterprises are using orchestration, AI, and human-centered design principles to reduce friction, accelerate adoption, and create meaningful business impact.

What You'll Learn

• How Bristol Myers Squibb aligned procurement with business objectives to enable users, support profitability, and drive growth.
• Why BMS chose an orchestration strategy to unify existing procurement technologies instead of pursuing a costly rip-and-replace approach.
• How a user-centric procurement experience increased adoption and strengthened procurement's role as a trusted business partner.
• The measurable outcomes of procurement transformation, including reduced manual effort, faster approvals, streamlined workflows, and improved operational efficiency.
• How leading organizations are using orchestration and AI to automate routine work and empower procurement teams to focus on strategic initiatives.