Leading Online Travel Platform

Following multiple acquisitions, the company inherited a fragmented procurement and contracting environment consisting of disconnected backend systems and inconsistent workflows. Legacy processes and "process baggage" created operational complexity while making it difficult for users to understand the correct procurement and legal processes required for different requests.

The organization lacked a centralized starting point or guided user experience, resulting in bottlenecks, limited visibility, and increased compliance risk. Leadership needed a scalable orchestration solution capable of simplifying interactions between requesters, procurement, and legal teams while improving process transparency across multiple business entities.

ORO implemented a centralized orchestration platform supporting contract repository workflows and guided procurement interactions across multiple backend systems. The solution created a single, unified intake experience that simplified navigation across procurement and legal workflows while improving process visibility across acquired business units.

Key capabilities included:

• Unified procurement and legal intake experience
• Centralized contract repository workflows
• Guided user journeys for requesters and approvers
• Workflow orchestration across multiple acquired entities
• Jira integration and backend system connectivity
• Standardized processes across 4 companies and 2 category trees

The company improved operational visibility and efficiency by simplifying procurement and contract workflows across a complex post-acquisition environment. The centralized orchestration model reduced friction for business users while improving coordination between procurement, legal, and requesters.

Key outcomes included:

• Improved visibility into workflow progress and approvals
• Reduced process friction caused by legacy systems and acquisitions
• More consistent procurement and legal workflows globally
• Faster onboarding and adoption through guided user experiences
• Streamlined coordination between procurement, legal, and business teams
• 12-week go-live across multiple business entities and workflows