Technology

One of the world's largest IT infrastructure services providers

One of the world's largest IT infrastructure services providers orchestrated more than 50 procurement workflows globally through a centralized procurement transformation initiative designed to unify intake, sourcing, onboarding, invoicing, assessments, and supplier management across every geography. Using ORO's orchestration layer, the company streamlined highly complex category-specific procurement processes while maintaining a consistent and intuitive user experience during a large-scale global digital transformation.

Technology
$15B+

annual revenue

80k+

employees

60+

countries

  1. Challenges
  2. ORO Solutions
  3. Value Delivered
  4. Integrations

Challenges

The company faced an exceptionally complex procurement environment shaped by years of mature legacy processes, regional variations, and highly nuanced category-specific workflows. Procurement operations varied significantly across geographies and business functions, making standardization difficult while increasing operational complexity and resistance to change.

At the same time, the organization was operating under aggressive digital transformation timelines with limited process documentation and little margin for implementation delays. The company needed a scalable orchestration platform capable of handling the unique nuances of every procurement category while delivering a consistent experience across global procurement operations.

ORO Solutions

By orchestrating procurement workflows across all global regions in a single transformation initiative, the company accelerated procurement modernization timelines while improving operational consistency, visibility, and user experience across the enterprise. ORO enabled the organization to simplify highly nuanced procurement processes without sacrificing the flexibility required by different procurement categories and regions.

Key outcomes included:

• Accelerated global procurement modernization timeline
• Consistent operations across geographies and functions
• Simplified nuanced category and regional workflows
• Reduced friction from legacy systems
• Improved visibility across sourcing, onboarding, and invoicing
• Seamless, intuitive procurement experience for users globally

Value Delivered

By orchestrating procurement workflows across all global regions in a single transformation initiative, the company accelerated procurement modernization timelines while improving operational consistency, visibility, and user experience across the enterprise. ORO enabled the organization to simplify highly nuanced procurement processes without sacrificing the flexibility required by different procurement categories and regions.

Key outcomes included:

• Accelerated global procurement modernization timeline
• Consistent operations across geographies and functions
• Simplified nuanced category and regional workflows
• Reduced friction from legacy systems
• Improved visibility across sourcing, onboarding, and invoicing
• Seamless, intuitive procurement experience for users globally

Integrations

SAP S/4HANA, SAP Ariba Sourcing, SAP Ariba Contracts, SAP Ariba Procurement, SAP Fieldglass, Workday, OneTrust, Atlas CRM, Okta, Microsoft Outlook, Microsoft Teams, Amazon Punchout