Top 5 Global Pharmaceutical Company

The company managed a highly complex global procurement environment spanning nearly 100 countries, 30,000 users, and more than 90,000 supplier management requests annually. Existing procurement operations generated more than 300,000 ServiceNow tickets each year, while urgent pay requests carried significant operational costs and average processing times of 12–13 hours per request.

The organization also struggled with low supplier response rates and poor adoption of legacy supplier onboarding systems. Training thousands of users on legacy supplier workflows proved ineffective, while country-specific legal requirements and fragmented procurement processes created operational complexity that was difficult to scale efficiently.

ORO implemented a centralized procurement orchestration platform supporting Supplier 360 workflows, onboarding orchestration, procurement intake, Risk API integrations, and AI-powered operational procurement automation. The platform enabled the company to orchestrate supplier and procurement workflows across dozens of countries while simplifying interactions for both business users and suppliers.

Key capabilities included:

• Supplier 360 workflows and self-service supplier experience
• Onboarding orchestration across nearly 100 countries
• Procurement intake with guided user journeys
• Risk API integrations for compliance and fraud prevention
• Agentic AI for rule-based decisions and operational checks
• Automated supplier workflows reducing manual intervention

By centralizing procurement orchestration and embedding AI-driven workflows into operational procurement processes, the company reduced average processing times by 90%—from more than 12 hours to just 16 minutes per request. The platform also eliminated 55–60% of manual operational effort while improving compliance accuracy to 97% across procurement workflows.

Key outcomes included:

• 90% reduction in processing times (12+ hours → 16 minutes)
• 55–60% reduction in manual operational effort
• 97% compliance accuracy across 300,000+ annual requests
• Improved scalability across global procurement operations
• Stronger fraud prevention and supplier management
• Better user experience with self-service procurement

"We manage around 30,000 users and more than 90,000 supplier management requests every year. That's a massive volume and complexity to orchestrate. Our operations span 96 countries, each with different legal requirements—orchestration helps us navigate this complexity. Today the average time from the operational procurement person is 16 minutes. We also have the productivity improvement almost by the half at this stage where the system is auto deciding on the rule based and basically based on the manual check… we are checking we have 97% of the model accuracy." - Procurement Leader, Head Demand to Purchase Order