Workers' Comp Insurer in California

The organization sought to modernize procurement operations by improving visibility and reducing friction across fragmented intake and procurement workflows. Existing processes lacked centralized orchestration, limiting efficiency and making it difficult to scale procurement operations effectively across the organization.

Leaders also wanted to explore how AI-enabled capabilities could simplify sourcing and procurement interactions while improving the user experience for internal stakeholders.

ORO implemented AI-assisted procurement intake and orchestration capabilities designed to support sourcing workflows, PR management, and future procurement modernization initiatives. The solution introduced Ask ORO AI-powered SOW creation workflows while establishing a centralized orchestration layer for procurement intake and process management.

Key capabilities included:

• AI-assisted procurement intake and orchestration
• Ask ORO AI-powered SOW creation workflows
• Centralized orchestration layer for procurement intake
• Support for sourcing and PR management workflows
• Integrations with Ariba, OneTrust, Catapult, SSO, and Teams
• Connected ecosystem ready for 2026 workflow expansion

By centralizing procurement intake and introducing AI-assisted workflows, the organization established a scalable orchestration foundation for future procurement transformation initiatives. The solution improved procurement visibility while simplifying workflow management and creating a more modern user experience for internal stakeholders.

Key outcomes included:

• Scalable orchestration foundation for future transformation
• Improved procurement visibility across workflows
• Simplified workflow management for internal teams
• Modern user experience for internal stakeholders
• Position to expand automation across PR and sourcing
• Digital foundation for long-term modernization roadmap