Top 3 Global Dairy & Food Company

The company faced low adoption of procurement tools in key regions including the UK and BNL, where fragmented procurement experiences and poor usability created friction between procurement teams and business stakeholders. Existing indirect procurement workflows lacked transparency, making it difficult for users to understand request progress or engage effectively with procurement services.The organization needed a more intuitive procurement intake experience that could simplify interactions for end users while improving efficiency and visibility across the Buying Desk process. Leadership also wanted to reposition procurement from an operational bottleneck into a more strategic, value-driving function for the business.

ORO implemented a centralized procurement intake and orchestration layer integrated with SAP and Coupa through Workato-based integrations. The platform introduced a transparent Buying Desk experience that simplified procurement intake while providing users with clearer visibility into request progress, procurement workflows, and service delivery.

Key capabilities included:

• Transparent Buying Desk experience for procurement intake
• Centralized orchestration layer across SAP and Coupa
• Workato-based integrations connecting procurement systems
• Configurable workflows adapted to regional requirements
• Clear visibility into request progress and service delivery
• Intuitive UX driving broader stakeholder adoption

By centralizing procurement intake and improving workflow transparency, the company increased adoption of procurement tools while significantly improving user experience across key regions. Business stakeholders gained a more seamless and intuitive way to engage procurement, reducing friction and improving confidence in the procurement process.

Key outcomes included:

• Increased procurement tool adoption in UK and BNL regions
• Improved user experience for business stakeholders
• Reduced friction in indirect procurement workflows
• Better operational efficiency and visibility
• More responsive, value-driven Buying Desk service
• Scalable foundation for global procurement transformation